Every now and then some illegitimate emails make it through our spam filters and into your inbox. There is a fine line that needs to allow all of the good emails in but keep the illegitimate emails out. Unfortunately, there is no perfect spam filtering. Based on certain factors of an email it generates a score from common identifiers of spam. The higher the score the more likely the filter believes it to be spam. Depending on where the threshold is set you can get more or less spam as well as false positives. When they do make it into your inbox please be aware of the common types of spam outlined here.
“Scams: Intentional deceptions made for gain, or to cause damage through email. For example: “You are a winner of our $1,000,000 lottery fund! Click here to claim your reward.”
Spam: Also known as junk email, designed to trick you into thinking their message is worth reading. For example: "Great value medical store!"
Hoax: Warnings about a non-existent threat, or an offer that sounds good to be true. For example: "Your LSE account will be deactivated in 24 hours unless you confirm your email address and password."
Phishing: Pronounced ‘fishing’. Phishing emails try to entice you into disclosing personal information, such as your username, password or bank account details. For example: "You have been given a tax refund. To help us process your payment, please click here and enter your name, address, phone number and bank details."
Spoofing: When the sender address of an email has been altered to hide its true origin, used by virus and spam authors to make their emails look legitimate and lure people into clicking on links or downloading attachments. For example: The email looks as it is from one address but hovering over it reveals a different address.” - https://tinyurl.com/y5wwzycy
Combinations of these techniques may be used for deception.
If the email appears to come from a legitimate source but it's something that you're not typically asked to perform or sounds "off" please pick up the phone and call and do not respond to the email.
If you have been requested to perform a purchase send the email to purchasing@flashtrucking.com as all purchase requests should be going through our purchasing department.
If you have a suspicious email, please send the email headers from the suspected spam. To get the message headers through the zimbra webmail at https://zimbra.msnwi.com/ right-click on the email message in zimbra and click on "show original".
Then copy and paste that to support@flashtrucking.com such that it can be blocked for everyone else if it is a spam message.
If you're using outlook you can obtain the headers by following the procedure outlined here: https://www.technipages.com/outlook-view-message-headers