Purpose of Document: Resolve error message
Error: An Outlook signature of this name already exists in Outlook's
global pool. Please rename the signature using the web client.
Prerequisites: Outlook Installed, Access to Zimbra Webmail
Steps:
The cause of this issue is that there are 2 identically named signatures between Outlook and the WebClient but each signature does not have the same identifier making it appear to be 2 different signatures with the same name and fails to sync. |
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To resolve, rename or remove from the Outlook mail client or the web client. Check the error message for the recommended action. | ERROR: An Outlook signature of this name already exists in Outlook's |
In this case the recommendation is to rename the signature from the web client. A webmail client is a mail app that runs within your internet browser window instead of its own standalone desktop application. | To do this, first open the web client. Instructions can be found here: |
Once signed in, “make sure that you are in the classic view”. |
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If you are in the modern view it will look like this. Note: you can get to the same settings in the modern view but they are not documented here. |
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Click on “preferences” |
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Click on “Signatures” from the left-hand navigation menu. |
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Rename the signatures and click “Save”. |
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Open Outlook |
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Click on the “Send/Receive” tab |
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Click “Send/Receive” all folders to verify. |
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If you are still seeing an issue, please reply to the existing support email or if one has not yet been created send an email to support@flashtrucking.com to create the ticket. |
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